Refund method and timing:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 business days.
If you haven’t received a refund within 2-3 business days, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
A 25% restocking fee will apply on returns if the item was not damaged or defective when received by customer.
Return and Exchange time periods:
Our policy lasts 30 days (since day of purchase). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Our jewelry products are made to order. We're unable to offer returns or refunds for those items. If there's damage or a defect with the item, the wrong item was received, or there was a mistake with engravings, you can contact our support team at firstname.lastname@example.org so we can offer a replacement.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. If you have any questions, please contact us at email@example.com.